Stay in touch from the first search to the next trip

We help you communicate with customers while they choose, before they travel and after they return. Messages reflect their interests and the current status of their booking.

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Bookings can change after payment

A customer changes dates, an offer sells out or a trip is cancelled. Communication needs to respond. We start by understanding what data you have and how quickly it is updated.

  • Customers keep browsing offers, but your communication does not follow their interests.
  • Booking changes reach your marketing platform too late.
  • Seasonal campaigns and automated messages overlap.

How we can help

While customers choose

We prepare recommendations based on destination, dates or type of stay where that data is available. We account for current availability and offer conditions.

Before the trip

We set up useful information and relevant extras. We distinguish essential booking messages from marketing communication.

After the trip

We ask for feedback and later share ideas for another trip. Timing reflects the type of stay and the season.

How we start

We can manage the work for you, deliver a specific project or support your existing CRM team.

Ways to work with us

  1. Review booking data

    We look at statuses, dates, changes and cancellations. We also check duplicates and how quickly records are updated.

  2. Plan the communication

    We choose the moments, content and audiences where communication can be useful.

  3. Test changes and exceptions

    We test changed dates, cancellations, new bookings and missing data. We agree who will check and maintain the automation.

What we measure

We track completed and repeat bookings and responses to offers. We compare similar periods and customer groups. We review cancelled bookings and messages that should not have been sent separately.

  • Completed and repeat bookings
  • Responses to recommended offers
  • Incorrect messages after changes or cancellations

Common questions

Can you work with our reservation system?

We first check integration options and available data. We then propose an approach based on what your system supports.

What happens when dates change or a booking is cancelled?

With an up-to-date booking status, automation can adjust the timing or stop related messages. We test these situations before launch.

Can newsletters and automation work together?

Yes. They need shared rules so customers do not receive conflicting messages or hear from you too often.

Where do we start?

With one specific problem: helping customers choose, improving booking data or following up after a trip. We choose something we can reliably launch and evaluate.

Where are you losing touch with your customers?

Tell us how things work today and what you want to change. You don’t need to have it all figured out.

Let’s talk